> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gx402.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Community Support

> Get help and support for Gx402 SDK

# Community Support

Need help with the Gx402 SDK? We have multiple channels to support you, from community forums to direct assistance from our team.

## Getting Help

### 1. Documentation First

Before asking for help, check our comprehensive documentation:

* [Quick Start Guide](/quickstart) - Get up and running quickly
* [Platform Guides](/platforms) - Platform-specific implementation details
* [API Reference](/api-reference) - Complete method documentation
* [Tutorials](/tutorials) - Step-by-step guides for common tasks

### 2. Search Existing Solutions

* Browse our [FAQ](/faq) for common questions
* Check GitHub issues for your platform's SDK
* Review the [Community Showcase](/community/showcase) for similar implementations

## Support Channels

### Discord Community (Primary Support)

Join our Discord for real-time support from community members and core team:

[**Join Gx402 Discord**](https://discord.gg/Gx402)

#### Support Channels:

* **#help-and-support**: Technical questions and troubleshooting
* **#showcase**: Share your projects and get feedback
* **#announcements**: SDK updates and news
* **#general**: Community discussions

### GitHub Issues

Report bugs and request features on the appropriate repository:

* [Unity SDK Issues](https://github.com/Gx402/unity-sdk/issues)
* [Unreal Engine SDK Issues](https://github.com/Gx402/unreal-sdk/issues)
* [Web SDK Issues](https://github.com/Gx402/web-sdk/issues)
* [Mobile SDK Issues](https://github.com/Gx402/mobile-sdk/issues)
* [Documentation Issues](https://github.com/Gx402/docs/issues)

## Common Issues and Solutions

### SDK Initialization Problems

**Problem**: SDK fails to initialize
**Solutions**:

1. Verify your API key is correct and active
2. Check your network connectivity
3. Ensure proper permissions are set (mobile platforms)
4. Review platform-specific setup requirements

### Authentication Issues

**Problem**: Authentication fails
**Solutions**:

```javascript theme={null}
// Check common authentication patterns
Gx402.authenticate('user-id', 'valid-token')
  .catch(error => {
    console.error('Auth failed:', error.code, error.message);
    // Handle specific error codes
    if (error.code === 'INVALID_TOKEN') {
      // Refresh token logic
    }
  });
```

### Sync Problems

**Problem**: Real-time sync doesn't work
**Solutions**:

* Verify `enableRealtimeSync: true` in configuration
* Check WebSocket connectivity
* Ensure proper authentication
* Review network restrictions

## Troubleshooting Guide

### Step 1: Enable Debug Mode

```javascript theme={null}
// Enable detailed logging
Gx402.configure({
  debug: true,
  logLevel: 'verbose'
});
```

### Step 2: Check API Key

```javascript theme={null}
// Verify your API key is properly formatted
const isValidKey = apiKey && apiKey.length > 10;
if (!isValidKey) {
  console.error('Invalid API key format');
}
```

### Step 3: Test Network Connection

```javascript theme={null}
// Test basic connectivity
try {
  await Gx402.testConnection();
  console.log('Connection OK');
} catch (error) {
  console.error('Connection failed:', error);
}
```

### Step 4: Review Platform Requirements

* Check minimum platform versions
* Verify required permissions
* Ensure all dependencies are installed

## Support Process

### For Technical Issues

1. **Describe the issue** in detail:
   * What you're trying to do
   * What happens instead
   * Platform and SDK version
   * Any error messages

2. **Provide code examples**:
   * Minimal reproducible code
   * Configuration settings
   * Console logs if available

3. **Include environment details**:
   * Platform version
   * SDK version
   * Network environment
   * Device information

### For Feature Requests

* Explain the use case in detail
* Describe how the feature would help
* Consider if existing APIs could be extended
* Check if similar features exist already

## Response Times

* **Community Support**: Usually within a few hours during business days
* **GitHub Issues**: Team response typically within 1-2 business days
* **Bug Reports**: Acknowledgment within 24 hours for critical issues

## Resources

### Official Resources

* [Documentation](/) - Complete SDK documentation
* [GitHub Repositories](https://github.com/Gx402) - All SDK repositories
* [Status Page](https://status.Gx402.com) - Service status and incidents
* [Release Notes](https://github.com/Gx402/unity-sdk/releases) - Latest updates

### Community Resources

* [Stack Overflow](https://stackoverflow.com/questions/tagged/Gx402) - Tagged questions
* [YouTube Tutorials](https://youtube.com/Gx402-tutorials) - Video guides
* [Community Blog](https://blog.Gx402.com) - Developer stories and insights

## Priority Support

### Critical Issues

Issues that prevent basic functionality or cause crashes:

* Data sync failures affecting users
* Authentication system down
* Security vulnerabilities

**Response Time**: Within 2 hours during business hours
**Channel**: GitHub Issues with "critical" label

### Standard Issues

General questions, feature requests, and non-blocking bugs:

* How-to questions
* New feature suggestions
* Minor bugs that don't prevent functionality

**Response Time**: Within 24 hours during business hours
**Channel**: Discord or GitHub Issues as appropriate

## Before Contacting Support

Try these steps first:

1. **Restart your development environment**
2. **Check the API status page**
3. **Update to the latest SDK version**
4. **Search existing issues and documentation**
5. **Test with the example projects**

## Providing Feedback

We value your feedback! You can help us improve by:

* Participating in our [community surveys](https://surveys.Gx402.com)
* Sharing your project in [Community Showcase](/community/showcase)
* Submitting detailed bug reports
* Suggesting new features or improvements

## Paid Support

For enterprise or priority support needs:

* Dedicated support engineer
* Faster response times
* Direct technical assistance
* Custom integration help

Contact us at [support@Gx402.com](mailto:support@Gx402.com) for more information.

***

Need help? Start with our [Quick Start Guide](/quickstart), then join our [Discord community](https://discord.gg/Gx402) to connect with other developers and get real-time support!